FAQ - Frequently Asked Questions
In this FAQ section, you'll find frequently asked questions. If you can't find an answer to your question, please feel free to contact us.
Products
Frequently asked questions about our products
How do I measure my dog?
Click here for our measuring instructions .
Is a BUMAS cheese firm to the bite?
A BUMAS muzzle is made from the soft material BioThane®. This material is a type of synthetic leather and can be molded to shape. For dogs with a propensity for damage, we therefore strongly recommend the two protective options "Protection Strap" and "Extra Safety," as well as the additional throat strap and brow strap. In cases of severe destructive intent, we advise against using a muzzle made of BioThane®.
My dog can take off any muzzle. Can he do that with a BUMAS muzzle too?
A BUMAS muzzle can be adjusted in many places to fit the size of the dog's head perfectly. A dog might want to get rid of its muzzle because it's not used to wearing one or because it's still uncomfortable. In this case, we recommend positive reinforcement muzzle training at the dog's pace, so the dog can learn to accept wearing a muzzle. A throat strap can also be very helpful in preventing the dog from removing the muzzle.
My dog only needs the muzzle to protect him from eating. What do I need to buy?
For a muzzle to be effective against chewing, the protective strap option is absolutely necessary. The protective straps reduce the gaps between the straps at the front of the muzzle, preventing your dog from picking anything up from the ground. This way, your dog can no longer pull anything through the muzzle from the outside. Drinking is still possible, of course.
Can my dog drink from a BUMAS bottle?
The dog can drink while wearing a BUMAS muzzle. To do so, it must immerse its snout in the water bowl; the water then flows through the gaps in the straps, and the dog drinks inside the muzzle. This is also possible with the optional protective strap.
Can I feed treats through a BUMAS muzzle?
You can feed treats through the BUMAS from the front, the side, and even from above. With the optional protective strap, you can feed treats from the side. The Extra Safety option allows you to feed small treats from above.
What is the difference between BUMAS breed muzzles and custom-made BUMAS muzzles?
With BUMAS custom-made clothing, you can choose the size yourself and select from all options and colors.
With BUMAS breed muzzles, you can choose from 31 different breed-specific BUMAS muzzles and 8 different color combinations.
Can I come directly to you and have my dog measured?
You are welcome to come directly to us and have your dog measured. Afterwards, you can order your custom-made garment and pay by card. Please make an appointment so we have enough time for you and your dog.
Is there a BUMAS partner near me who can measure my dog?
Click here to go to our shop finder .
What is the right size for my dog?
To order a custom-made BUMAS muzzle, measure your dog's snout length and the closed muzzle circumference. For the panting measurement, add 30-40% to the closed muzzle measurement. You can find our detailed measuring instructions here.
If you want a breed-specific BUMAS muzzle, you order the BUMAS breed muzzle that corresponds to your dog.
How can I redeem the dimensional guarantee?
You can redeem the dimensional guarantee within 7 days of the delivery date. Please contact our support team at office@bumas.at with photos so we can assist you in the best possible way.
Can a BUMAS muzzle be replicated based on the design of another muzzle brand?
Unfortunately, this isn't possible because the properties of the various materials differ too greatly, and they behave very differently during processing. The best and safest approach is really to measure the dog's snout and order according to those measurements.
Are BUMAS muzzles heavier than other muzzles?
We tested and compared them extensively. In most cases, BUMAS muzzles were lighter than metal muzzles.
Why are BUMAS muzzles more expensive than other muzzles?
All BUMAS muzzles and other products are handcrafted in our own Austrian factory. At BUMAS, we use only the highest quality materials. We place great value on quality and excellent customer service, which is reflected in our prices. With BUMAS, you still get genuine handcrafted products that can be repaired if needed. Our muzzles last an average of more than 10 years.
At what age is a BUMAS recommended for dogs?
We recommend a BUMAS muzzle for fully grown dogs. A BUMAS muzzle cannot be resized and therefore cannot grow with a puppy or young dog. Of course, if it is absolutely necessary to buy a BUMAS muzzle for a very young dog, this is possible. However, you should expect that it will be too small for the adult dog, and a larger one will then be needed.
My dog is afraid of the measuring tape and won't let me measure him. Do I absolutely have to measure his snout for a custom-made dress?
In fact, for a custom-made BUMAS, the muzzle length and closed muzzle circumference measurements are essential. Without these measurements, we cannot create a custom-made suit for your dog. You can find tips on measuring tape training on our website. If your dog finds the measuring tape very scary, you should invest some time in this. You can also try "measuring" your furry friend's length with a thin yarn or similar thread and then measuring this distance with the tape measure. This way, you don't have to get close to your dog with the wide tape measure. If you take this slight detour, please make sure that you get the correct centimeter measurement.
Kann ein BUMAS Maulkorb repariert werden?
An einem BUMAS Maulkorb kann sehr viel repariert werden, aber nicht alles. Daher ist es in so einem Fall gut, wenn du dich mit unserem Support-Team unter office@bumas.at in Verbindung setzt und am besten auch gleich Fotos von dem BUMAS mitschickst, auf denen zu sehen ist, was repariert werden muss.
Woher weiß ich welche Optionen ich für meinen Hund wählen muss?
Du findest Bilder und eine genaue Beschreibung von allen BUMAS Optionen auf unserer Maulkorb-Seite. Du kannst dich über jede Option genau informieren und sie dir auch im Konfigurator nochmals ansehen. Das hilft dir bei der Entscheidung, welche Optionen zum Wesen und dem Charakter deiner Hundes passen.
Kann ich zum BUMAS Maulkorb farblich passend auch Halsband, Leine und Brustgeschirr bekommen?
Selbstverständlich kannst du Leine, Halsband und Brustgeschirr farblich aufeinander abstimmen. Bei den BUMAS
Halsbändern stehen vier verschiedenen Varianten in über 30ig Farben zur Wahl. Die BUMAS Leinen gibt es in fünf unterschiedlichen Ausführungen ebenfalls in allen Farben. Auch für unser BUMAS Brustgeschirr kannst du aus dem vollen Farbtopf schöpfen und das in zwei unterschiedlichen Riemenbreiten.
Orders
Frequently asked questions about ordering
I just ordered a BUMAS muzzle, is it possible to change anything in the order?
You can definitely still make changes to your order. Feel free to contact our support team at office@bumas.at!
I want to order the same BUMAS again. Do I have to go through the entire configuration process again?
Please send your details from your first order, such as your full name, customer number, and order number, to office@bumas.at . Our support team will then contact you with a suitable offer.
Can I still change my delivery/billing address?
We'll gladly correct that for you! Please send the exact details to office@bumas.at . Our support team will take care of it.
I want to order a BUMAS, but the payment isn't working. What can I do?
We are very sorry that your payment was cancelled. Please contact office@bumas.at and our support team will be happy to send you a new payment link.
Do I absolutely have to send measurement photos when ordering?
When ordering a custom-made item, it's always best if you send us photos. If we receive photos of your dog's measurements, we can process your order much more accurately. Should we notice anything amiss, we'll contact you, of course, before production begins. If you're unable to take photos of your dog's measurements, photos of your dog in profile without a measuring tape are also very helpful. So, yes, please send us photos of your dog!
Shipping and returns
Frequently asked questions about shipping and returns
Can I return a BUMAS breed muzzle for a refund if it doesn't fit?
If the BUMAS breed muzzle doesn't fit your dog, you can return it to us unused for a refund after trying it on. Our address is: BUMAS Hundezubehör GmbH, GZO Gewerbegebiet 16/4, A-7011 Siegendorf
If you have a custom-made BUMAS muzzle that doesn't fit, please contact our support team immediately at office@bumas.at.
Can I return a BUMAS Sale muzzle for a credit note if it doesn't fit?
If the BUMAS sale muzzle doesn't fit your dog, you can return it to us for a refund after trying it on, unused and undamaged. Our address is: BUMAS Hundezubehör GmbH, GZO Gewerbegebiet 16/4, A-7011 Siegendorf
If you have a custom-made BUMAS muzzle that doesn't fit, please contact our support team immediately at office@bumas.at.
The BUMAS I ordered doesn't fit my dog, can I send it back?
If you have a custom-made BUMAS muzzle that doesn't fit, please contact our support team immediately at office@bumas.at.
You can return your Breed or Sale BUMAS for a credit note.
Does BUMAS also deliver to Switzerland?
We deliver our BUMAS muzzles worldwide, including to Switzerland!
I ordered replacement screws, but haven't received them yet. What can I do?
We are very sorry that your spare parts have not yet been delivered. Please contact us at office@bumas.at and our support team will resend your ordered spare parts.
My package hasn't arrived yet, what can I do?
In this case, please contact our support team at office@bumas.at. We will investigate as quickly as possible why your package has not yet been delivered.
How long is the delivery time for a BUMAS?
The delivery time for a custom-made product is approximately 2-3 weeks from the order date. Express handling is available; this can be selected in the shopping cart under shipping costs. With express handling, your BUMAS will be delivered within one week.
