The company BUMAS Hundezubehör GmbH grants a warranty of 2 years on the products based on the following terms:
- WARRANTY RIGHTS AND DOMESTIC LEGISLATION
1.1. This warranty does not have any influence on the concluded contract, especially the Warranty rights, of the buyer with BUMAS Hundezubehör GmbH. The legal warranty rights, e.g. right of subsequent performance, withdawal or right of reduction of the purchase price and the tort law are primary and are not influenced by this warranty regulations.
1.2. The warranty of BUMAS Hundezubehör GmbH is carried out in accordance with the legal regulations. In case of obstruction the legal regulations are primarily.
2. WARRANTY SERVICES
2.1. BUMAS Hundezubehör GmbH guarantees throughout the EU, that their sold goods are free from defective materials and workmanship. This is based upon the state of the art of similar products.
2.2. The company BUMAS Hundezubehör GmbH grants a warranty of 2 years on the products starting with the date of purchase. The period of the statutory warranty is not influenced by these regulations.
2.3. Warranty services can only be obtained if BUMAS Hundezubehör GmbH receives the product with proof of purchase of BUMAS Hundezubehör GmbH or the original invoice.
2.4. No other warranty services than stated here are granted. The legal warranty services are not influenced.
2.5. The parts withing rectification which are altered, changed or integrated are within the granted warranty period of the purchased product warranty. This applies also to products which are delivered subsequently.
3. WARRANTY CONDITIONS AND WARRANTY EXECUTIO
3.1. In the event of assertion of the warranty the customer has to contact BUMAS Hundezubehör GmbH. The customer is going to receive a return label (free of charge) for the product and a warranty claim, which has to be sent to the company BUMAS Hundezubehör GmbH. The seller, BUMAS Hundezubehör GmbH is going to check whether a warranty claim exists and send the customer a report.
3.2. If the warranty claim is justified, the product will be replaced or repaired and sent back to the customer free of delivery fees.
3.3. If the repair fails or additional attempts of improvement are unreasonable or not possible, the customer may demand the delivery of a deficit free product from BUMAS Hundezubehör GmbH.
3.4. In case the reported case does not fall under warranty, BUMAS GmbH is going to inform the customer about the missing warranty claim. If the customer does not reply with a written consent to repair and that the customer is going to bear the costs of the repairs, BUMAS Hundezubehör GmbH will send back the product to the customer. The customer has to cover the delivery charges and costs for packaging.
3.5. Products with a negative warranty claim are only repaired by BUMAS Hundezubehör GmbH in case of cost coverage by the customer. In case of the order to repair, the costs of delivery, packaging and repairs are going to be invoiced to the customer.
3.6. If the product has to be changed or adapted to abide national regulations or the regional technical or security regulations of foreign countries, which differ from the ones of the country the product was originally designed and manufactured for, this does not fall under material or manufacturing defects. The warranty does not cover any such alterations or changes, notwithstanding if those were conducted properly or not. BUMAS Hundezubehör GmbH does not cover any costs for any such changes.
4. EXCLUSION OF WARRANTY
The warranty is excluded:
4.1. in case of improper or incorrect usage (Digging, fetching, tearing down or removing a BUMAS forcefully, as well as gnawing or chewing on straps)
4.1.1. BioThane® is a soft and comfortable material. Digging, fetching, tearing down or removing a BUMAS forcefully, as well as gnawing or chewing on straps is consideres improper usage of the BUMAS. Damage caused by any such activity does not fall under warranty.
4.2. usage in any way that does not comply with the technical or safety regulations applicable in the country where the product was designed and used
4.3. damages caused by force majeure or other condition that is beyond the control of BUMAS Hundezubehör GmbH
4.4. in case of external changes to the goods or the addition of parts, which are unapproved by BUMAS Hundezubehör GmbH or the manufacturer,
4.5. incorrect care or improper maintenance,
4.6. natural wear and tear, including biting or gnawing on the goods.
5. WARRANTY TRANSFER
5.1. The warranty only applys for the initial buyer of the goods and is not transferable.
5.2. No third party is able to grant warranty commitments. This is a right of BUMAS Hundezubehör GmbH only.
6. CLAIMS FOR DAMAGES
6.1. There are no Claims for damage in case of poor warranty compliance, especially not for consequential damages.
6.2. In no event shall the liability of BUMAS Hundezubehör GmbH exceed the invoiced value of the product.
6.3. The other statutory rights remain unaffected.
7. CONCLUDING REGULATIONS
7.1. Warranty modifications and amendments must be in writing.
7.2. Should any of the regulations be or become void, ineffective or present a gap, this does not affect the validity and practicability of the remaining provisions of the Warranty Regulations.
7.3. You can find the contact details of BUMAS Hundezubehör GmbH in the beginning of these GTC.